Shipping policy

All orders are processed and shipped from Ozark, Alabama, within 3–5 business days. All delivery times provided at checkout are estimates only and are not guaranteed. We ship worldwide; however, customers are responsible for any customs fees, duties, or import taxes that may apply.

We use shipping supplies provided by USPS whenever possible and also reuse packaging materials from our suppliers to help reduce waste. We strive to minimize our environmental impact and avoid plastic packaging whenever feasible.

Once your order has shipped, you will receive tracking information for your package. Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

 We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, severe weather, or any other events outside of our control.
Once we transfer your ordered products to the shipping carrier, the legal title and risk of loss pass to you. We are not responsible for packages that are lost or damaged while in transit.

Once an order has been marked as delivered by the carrier, we are not liable for packages that are lost, stolen, or damaged after delivery (including porch piracy or weather damage).

If you experience a delivery issue, please contact the shipping carrier directly to open an investigation. While we are not responsible for carrier errors, we value our customers and will do our best to assist you by providing any necessary shipping documents or receipts required for your carrier claim.